Service Delivery Manager

Company: VirtualVocations
Location: Warren
Posted on: November 13, 2024

Job Description:

A company is looking for a Service Delivery Manager.

Key Responsibilities

Monitor and manage incident and service request queues for timely resolution
Coordinate communication between internal teams and stakeholders regarding service incidents
Track performance metrics and identify areas for process improvement in service delivery

Required Qualifications

Bachelor's Degree in Computer Science, MIS, or a related field, or equivalent experience
5+ years of experience in incident response and major incident management
Proficient in using cloud service management tools and systems
Familiarity with cloud platforms such as AWS, Azure, or Google Cloud
ITIL Foundation certification or similar; AWS, Azure, or Google Cloud certification is a plus

Keywords: VirtualVocations, Livonia , Service Delivery Manager, Executive , Warren, Michigan

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